LST EN ISO 9001:2015 – Quality management systems — Requirements (ISO 9001)
The ISO 9001 standard specifies requirements for a quality management system. It describes the process management approach and emphasizes customer orientation. The standard provides benefits for organizations of all types and sizes.
ISO 9001 promotes a process-based approach to developing, implementing and improving a quality management system to ensure customer requirements are met. The standard presents a process-oriented quality management model that encourages organizations to analyse processes in terms of added value and continuously improve them. The process management approach is widely applied in modern business practice.
A system developed and implemented according to ISO 9001 contributes to organizational competitiveness, good reputation and business success.
The ISO 9000 quality management standards are based on eight principles:
Customer focus;
Leadership;
Employee engagement;
Process approach;
System approach to management;
Continuous improvement;
Evidence-based decision making;
Mutually beneficial supplier relationships.
Benefits of Quality Management System
- Helps effectively manage organizational processes and systematically evaluate performance; supports understanding and fulfilment of requirements, process analysis from the added value perspective, and collection of information about process effectiveness; promotes continuous process improvement based on objective measurements;
- Ensures consistent delivery of products or services meeting customer and legal requirements;
- Supports good cooperation with customers and suppliers;
- Improves human resource and other resource management.
Organization wishing to certify its management system completes the application form established by LST Sert and submits it by email to aldona.ramanauskiene@lstsert.lt , tel. (+370 5) 270 93 56
LST Sert